Live green & sustainable

Sustainability and environmental awareness are the main features of Terme Sveti Martin. Through regular education of staff and guests, and the introduction of modern and innovative technologies in our business, we strive to create a perception for everyone about how important environmental protection is.

Our vision

To be the best Healthness resort in Europe and the leader of continental tourism in the Republic of Croatia with a rich and diverse offer and the highest level of quality services based exclusively on healthy, domestic, local and ecologically sustainable.

Terme Sveti Martin together with its Healthness concept sees itself at the very top of European destinations, standing alongside top destinations, and together with other stakeholders in the tourism offer of the Međimurje region, creates unforgettable personal experiences for their guests, which they will remember for a lifetime and will want to return again and again. The idea of our vision is to continuously apply and set the highest quality standards, and in this way to justify our slogan “The First Healthness resort in Europe” and our brand, which is proud of its uniqueness among guests, partners, and competitors, with the constant introduction of ecological processes in order to create balance with nature and the environment in which we are located, and at the same time meet the modern needs of our guests.

Our mission

Our mission is to create an unforgettable experience for our guests, to whom we exclusively offer a healthy Healthness vacation in a resort where they can learn about healthy lifestyle habits, change their lifestyle for the better, get a balance of body, mind and spirit, and with top quality services and expert, educated and professional staff take with them memorable moments that they will be happy to experience again.

We believe that an unforgettable experience in our resort is a combination of several elements: beautiful room decoration, delicious and homemade food made from local ingredients, top-quality and authentic treatments in the Wellness Center that we do ourselves, one of the most healing and oldest thermal mineral waters in Europe, attractive animation and an additional program that can fill guests’ time during their vacation, as well as the friendly smile of our staff, and completely personalized and individual services that make each of our guests feel special. With our unique approach to health, the tradition of the place we are located in, and the nature that surrounds us, we create lasting relationships with our guests, based on a dedicated team in which we value the contribution of each individual.

Our strategic goals

Environmental protection and energy saving

By implementing projects related to sustainable development, we have built a green business system that reduces our costs every day and, most importantly, the consumption of energy sources and materials that have a great impact on the environment. We introduced LED lighting in the resort, installed automatic dispensers for cleaning products, we do not use pesticides, installed a solar bench and charging points for electric cars and bicycles, introduced an automatic heating and cooling system, removed plastic packaging and utensils, waste oils from kitchens we use to make scented candles and we show on a practical example how to do business with a strategic investment in sustainable development and environmental protection.

Procurement of domestic and local ingredients

More than 80% of the resort’s ingredients are produced locally on family farms, which daily supply the resort exclusively with seasonal, fresh and high-quality ingredients. In order to offer high-quality, healthy and nutritionally rich dishes, our buffet also includes food that we prepare ourselves in our own kitchen. All our desserts, cakes and pastries are also made “in house” based on organic ingredients and without artificial sweeteners. All plants grown in our own biodynamic garden are also used in the kitchen. Terme Sveti Martin attaches great importance to cooperation with local and domestic producers, thus promoting the sustainable development of the destination. The campaign “Work and earn extra” is also special, through which we buy home-made products from our employees and use them to prepare healthy meals.

Responsible management of water and waste

By installing aerators in the faucets, we reduced water consumption by up to 50%, and we also placed stickers in our rooms asking guests to close the faucets during body care in order to save drinking water. It is interesting and a surprise gift if the guests decide that they do not need to change bed linen or towels every day, in order to reduce the consumption of water and detergents that pollute the environment. The purchase of a composter and a baler significantly contributed to the efficiency of waste management. Baled waste enables a more productive use of storage space and a reduction in the frequency of waste collection, which results in reduced transport costs and CO2 emissions. With the composter, we turn biowaste from kitchens into compost within 24 hours, reducing the volume of waste by up to 90%. In this hygienic way, we recycle our own waste, which we use as compost in our garden or return it to local producers, thus completing our cooperation with the local community.

Caring for employees

As a company that values the well-being and development of its employees, we offer various motivational, educational and healthy programs for employees such as yoga classes, sports programs and continuous professional development. This is proven by the “Health Friendly Company” certificate, which we received as the first spa in Croatia, and we are also the first hotel company in Croatia to proudly carry the “LGBTIQ+ Labor Law Employer” certificate, which we received as a certificate of participation in the “Labor Law for All” program. “, by which we emphasize our position that we strictly condemn and do not tolerate discrimination on any basis. We are also the holder of the Family Friendly Company certificate, and we introduced a series of measures for better management of human resources with an emphasis on harmonizing the professional and family life of employees. We believe that our employees are what makes us different in the business world. With them, we strengthen our concept, add additional value to it, and appoint them as ambassadors of our vision, mission and strategy, based on sustainable business in all departments.

Pet friendly resort - care for animals

We are always looking for ways to recycle and reuse materials and resources. We donate materials that we can no longer use in the resort to help take care of abandoned animals. The protection of the animal world is very important to us, so during the New Year holidays we no longer use fireworks so that the pets of the guests staying at the accommodation, as well as all the animals near the resort, can enjoy those days without fear. We donate the money that was previously intended for the purchase of fireworks to associations, and we also ask our guests not to use pyrotechnics for the protection of animals, but also to preserve the environment, and we offer them the opportunity to donate to the same associations themselves if they wish. We also donate all funds that guests pay for the accommodation of their pets to animal protection associations.

Responsible management and development of the local community and destination

We stand for healthy business, ethical and responsible towards all team members, but also towards the local community. Active engagement through various programs, volunteering, involvement of local residents in the process of purchasing domestic products, encouraging residents to establish family farms, support in the development of local tourist attractions, donations to the needy, sponsoring associations, supporting initiatives and the like, are just some of the activities we carry out with with the goal of growing together with the environment. Međimurje is a destination in motion all year round, and tourism here is active 365 days. With its rich offer for active vacations and numerous events, cultural and historical heritage and natural beauty, this region has countless possibilities for every visitor. We are the largest carrier of tourism in Međimurje County, but we are always ready to cooperate for the development of new services. For example, together with the tourist boards, we launched Advent with an ice rink and a program of concerts, the Halicanum festival of Roman culture, we are one of the main sponsors of the Forestland festival, we offer our guests excursions throughout Međimurje, and we closely cooperate on the promotion of biodynamics with the Center Dr. Rudolf Steiner, on whose teachings our Healthness concept is based.

Our green business in numbers

100% natural cosmetics in cooperation with the KMT company

30 liters of waste kitchen oil in 2023 turned into scented candles

80% of food from local production

0 km policy and 24 hours from garden to table

more than 25 plants in our own biodynamic garden

LED lighting: savings of 70% in the parking lot and 30% in the hotel

biowaste: reduction to almost 0 (125kg of biowaste is converted into 10kg of compost)

paper waste: the cost of removal reduced by 75% (previously once a week, now once a month)

reduction of water consumption by installing an aerator: savings of 50% (previously 9-12l/sec, now 4-5l/sec)

abolition of single-use cosmetic packaging: cost reduced by 45% (before 300,000 discarded packaging, now 0)

use of cleaning agents: automatic dispensers with a set program

installation of automatic valves for the heating and cooling system: energy savings of 20%

installation of heat pumps and air conditioning in swimming pools: gas savings of 30%

recycling and sorting of waste, disposal of disposable plastic utensils

a gift for guests if they skip the maid service to save drinking water and detergent

local employees: 80%

women in leading positions: 36%

solar smart bench, electric bicycles for rent, charging station for electric cars and bicycles

over 15 certificates and awards

Our green certificates.

Eu Ecolabel

Hotel Terme Sveti Martin is the FIRST hotel in Croatia with the EU Ecolabel certificate for the environment. The EU Ecolabel, established in 1992, is a mark of excellence in environmental protection awarded to companies that meet high environmental protection standards. Hotel Terme Sveti Martin is the first hotel of its kind in Croatia that, with the help of CROTEH, received the EU Ecolabel based on efforts to reduce its impact on the environment. To obtain this label, the hotel had to meet a number of standards and criteria that are key to environmental protection and green business, and the project itself was realized in 2 years.

Green Key

This prestigious certificate represents the commitment of Terme Sveti Martin to adhere to the strict criteria prescribed by the Foundation for Environmental Education (FEE). It also stands as a promise to guests that by choosing this particular resort, they are helping to take care of the environment and sustainability. High environmental standards are maintained through rigorous documentation and frequent audits. This is another recognition that the Terme can add to its rich “wall of fame” that represents the sustainability strategy of the Terme Sveti Martin and the green business that they have been conducting for more than 10 years.

Company Friend of Health

The thermal baths received this certificate as the first spa resort in Croatia and the first company in Međimurje as a confirmation for achieving the highest standards of employee health preservation through the introduction of various health care standards, as well as the introduction of activities such as free yoga and sports training, free swimming and significant discounts for rehabilitation or wellness services.

Family Friendly Company

For now, Terme Sveti Martin is the first and only Croatian hotel and only the second Croatian company that has introduced a series of measures for better management of human resources with an emphasis on harmonizing the professional and family life of employees.

LGBTIQ+ Work equality

Terme Sveti Martin received this certificate as the first hotel company in Croatia that participated in the program with the aim of raising awareness of discrimination against marginalized people in the workplace and in employment, as well as the necessity of building a labor law society based on solidarity and equal rights for all.

A friend of the environment

The program for awarding the Friend of the Environment sign is carried out for the purpose of promoting products and services that, compared to similar products and services, have a less negative impact on the environment in their entire life cycle and thus contribute to the efficient use of environmental components and a high level of environmental protection.

ISO certificates

Terme Sveti Martin is a proud holder of other certificates such as ISO 50001 – Energy Efficiency Management System Certificate, ISO 9001 – Quality Management System Certificate, ISO 14001 – Environmental Management System Certificate and ISO 27001 – Information Security Management System Certificate, ISO 45001 – Occupational Health and Safety System Certificate, ISO 26000 – Social Responsibility System Certificate and ISO 22000 Food Safety System Certificate.

Halal certificate

Terme Sveti Martin has a Halal certificate that guarantees that our products and services meet the needs of the Muslim community. From meat to milk, we are Halal certified, demonstrating our commitment to inclusiveness and diverse needs.

Sustainable Hotel

We introduced the “Sustainable Hotel Certificate by UPUHH” certificate. This certificate is awarded in three categories: Basic, Advanced, which includes Hotel Terme Sveti Martin 4*, and Superior. The award criteria were very detailed and included a total of nine groups: sustainable development management, procurement, sales, marketing and public relations, environment, energy efficiency, human resources and technical service.

Green Destination

As the driver of green tourism in Međimurje, Terme Sveti Martin is proud to point out the Green Destination certificate, which Međimurje received as the only region in Croatia and only the 4th in the world.

Your opinion is important to us!

Questionnaire on environmentally responsible business and satisfaction with staying at Terme Sveti Martin.

Questionnaire